Position Title
: Employee Relations Specialist

Experience:
8–12 Years

Role Summary

The Employee Relations Specialist is responsible for overseeing the day-to-day management and employee experience of the outsourced workforce. This role acts as the central point of contact for workforce-related matters, ensuring smooth operations, timely resolution of employee concerns, and effective coordination with internal teams and outsourcing employees.

Key Responsibilities

Workforce Operations Management
- Manage end-to-end operations for outsourced workforce employees across assigned locations or functions.
- Ensure smooth on-boarding, attendance tracking, and workforce administration processes.
- Coordinate employee joining formalities, documentation, and workforce deployment activities.
- Facilitate the release of offer letters and other employment-related documents in coordination with relevant stakeholders.
- Liaise with hiring managers and business leaders regarding workforce requirements, employee on-boarding, deployment, and operational issues.




- Monitor workforce utilization, productivity, and operational effectiveness.
- Identify operational challenges and implement process improvements to enhance efficiency and employee experience.

Employee Query Resolution & Support
- Act as the primary point of contact for employee concerns, grievances, and operational issues.
- Ensure timely and effective resolution of employee queries related to attendance, payroll inputs, documentation, workplace concerns, and policy clarifications.
- Maintain a structured mechanism for tracking, monitoring, and resolving employee requests and concerns.
- Escalate critical issues to relevant stakeholders and ensure closure within defined timelines.

Workforce Engagement
- Support effective dissemination of organizational updates, policies, and operational information to the workforce.
- Conduct regular interactions with employees to understand operational concerns and ensure timely resolu

📌 Employee Relations Specialist (India)
🏢 Management Solutions International (MSI)
📍 India