Roles & Responsibilities

A NOC Technical Leader is responsible for overseeing network operations, ensuring service availability, managing incident response, leading the NOC team, and driving operational excellence.

1. Network Monitoring & Operations
- Oversee 24x7 monitoring of network infrastructure, servers, applications, and services.
- Ensure proactive identification and resolution of network issues.
- Monitor network performance, availability, capacity, and security events.
- Review and validate critical alerts and escalations.

2. Incident Management
- Lead the response to major incidents and service outages.
- Coordinate troubleshooting activities across technical teams and vendors.
- Ensure timely restoration of services within agreed SLAs.
- Conduct Root Cause Analysis (RCA) and implement preventive actions.
- Chair incident review and post-mortem meetings.

3. Team Leadership & People Management
- Manage and mentor NOC engineers and analysts.
- Conduct performance reviews and provide coaching.
- Develop training plans to enhance technical competencies.




- Manage shift coverage, roster planning, and resource allocation.
- Foster a culture of accountability and continuous improvement.

4. Escalation Management
- Act as the highest operational escalation point for critical issues.
- Coordinate with internal stakeholders, customers, and third-party vendors.
- Ensure proper communication during service disruptions.
- Escalate risks and critical issues to senior management when required.

5. Service Delivery & SLA Compliance
- Ensure adherence to Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and KPIs.
- Monitor service performance metrics and operational dashboards.
- Drive improvements in Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR).
- Prepare service health and operational performance reports.

6. Change & Problem Management
- Review and approve network changes from an operational perspective.
- Assess risks associated wi

📌 Network Operations Center (Bengaluru)
🏢 Infinx
📍 Bengaluru