Role & responsibilities

Lead associate ( Exp: 2 to 4 years ) :
- Follow and execute SOPs accurately
- Focus on quality and efficiency in work
- Suggest ideas for process improvement (Good to have)
- Ability to work independently and in a team
- Good English communication (written and spoken)
- Strong logical and problem-solving skills
- Basic knowledge of SQL (good to have)
- Valuable knowledge of Google Sheets/Excel

Assistant Manager (exp 3 to 5 years) :
- Create and update SOPs regularly
- Handle complex processes and improve them
- SQL knowledge preferred
- Good skills in Google Sheets and Excel
- Experience working on critical business processes with teams and stakeholders
- Can work independently and in a team
- Strong analytical and problem-solving skills




- Excellent written and spoken English

Deputy Manager (exp 4 to 7 years) :
- Handle complex processes and improve them
- SQL knowledge preferred
- Excellent skills in Google Sheets and Excel
- Experience working on critical business processes with teams and stakeholders
- Execute multiple business processes in accordance with SOPs
- Experience in creating process maps and flow charts (ex.: Lucidchart)
- Can work independently and in a team
- Strong analytical and problem-solving skills
- Excellent written and spoken English

Preferred candidate profile

Excellent communication is mandate

📌 Lead associate (Hyderabad)
🏢 WNS Holdings
📍 Hyderabad