We are seeking a proactive and detail-oriented Customer Relationship & Operations Analyst to join our customer success team. This role involves managing and analysing customer interactions to enhance customer satisfaction and drive retention.

Key Responsibilities:
- Regular outbound calls to customers with ongoing orders
- Respond to inbound customer queries and complaints, ensuring timely and satisfactory resolution.
- Arranging demos for the customers in co-ordination with the service team
- Share tracking with the customers & sorting out their delivery-related queries
- Maintaining customer communication end to end starting from dispatch to the delivery of the items along with the post sales services.
- Maintain accurate records of customer interactions & issues in the CRM system.

Requirements:
- Bachelor's degree (any)
- Freshers are preferred
- Excellent verbal communication and listening skills.
- Solid analytical and problem-solving abilities.
- Empathetic, patient, and committed to delivering outstanding customer service.

📌 Customer Success Executive (India)
🏢 Oxygen Times
📍 India