Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your chance.

Let’s build what’s next, together.

Customer Support Technician works under the supervision of a mentor and senior team members to provide customer technical assistance and post-sales support. This role is primarily focused on learning by contributing to primary low revenue tier Customers,



and from time to time working with more impactful Customers from other segments under the supervision. Customer Support Technician communicates inside the department (peers, mentor, line manager) to successfully support the Customers, with frequent communication towards other functions (Sales, Customer Growth, Customer Success, or providers/MNOs) and through periodical (not often) inclusion into various projects outside of the department. They are learning to become empathetic, technically skilled problem solvers, with a curiosity for digging to the root of problems and offering solutions.

Provide Technical Customer Support
- Act as a technical resource by providing technical assistance and post-sales support to customers (mainly around CPaaS portfolio of products)
- Serve on the front lines by troubleshooting technical problems and resolving any kind of technical issues with desired quality and customer satisfaction sta

📌 Customer Support Technician (Bengaluru East)
🏢 Infobip
📍 Bengaluru East