Job Description – Patient Care Coordinator cum Patient Relations Executive

Job Title: Patient Care Coordinator cum Patient Relations Executive
Department: Patient Services / Operations
Location: Vasant Vihar - Delhi (Coordinating Multi-Center Operations)
Employment Type: Full time
Salary: Rs 20,000 – Rs 25,000 per month
Experience: 0–2 Years (Freshers are welcome to apply)

Job Summary

We are seeking a compassionate, organized, and proactive Patient Care Coordinator cum Patient Relations Executive to serve as the first point of contact for patients. The ideal candidate will manage patient calls, coordinate appointments across multiple centers, ensure seamless communication between patients and clinic staff, and deliver an exceptional patient experience throughout the treatment journey.

Key Responsibilities Patient Coordination
- Handle all incoming and outgoing patient calls professionally and courteously.
- Schedule, reschedule, and confirm appointments across all clinic centers.
- Coordinate with receptionists and doctors to ensure optimal appointment management.




- Guide patients regarding consultation procedures, treatment schedules, and clinic services.
- Maintain accurate patient records and update appointment details in the patient management system.

Patient Relationship Management
- Build and maintain positive relationships with patients throughout their treatment journey.
- Follow up with patients before and after consultations to ensure continuity of care.
- Address patient queries, concerns, and complaints promptly and professionally.
- Escalate clinical or service-related issues to the appropriate department when necessary.
- Ensure a high level of patient satisfaction through timely communication and personalized support.

Administrative & Operational Responsibilities
- Coordinate with all clinic centers for smooth patient flow and appointment management.
- Prepare daily reports on patient inquiries, appointments, follow-ups, and conversions.
- Monit

📌 Patient Care Co-ordinator cum Patient Relations Executive (Vasant Vihar)
🏢 The Right Bite CPC
📍 Vasant Vihar