Job Description: ClusterHead

Position Overview:

We are looking for a results-driven, people-oriented, and operationally sound qualified to join our team as a Cluster Head – Aesthetic & Wellness Center. This role is pivotal in managing the end-to-end operations of a busy medical aesthetic clinic offering services in dermatology, slimming, beauty, laser hair reduction, and wellness therapies. The Clinic Head will oversee a team of doctors, therapists, counsellors, and front office executives to deliver high-quality client experiences, drive business results, and maintain compliance with brand and medical protocols.

Key Responsibilities:1. Operational & Administrative Leadership
- Ensure daily operational excellence across all service areas including dermatology, laser, slimming, beauty, and wellness.
- Coordinate staffing, scheduling, and workflow to ensure efficient clinic operations.
- Monitor adherence to Standard Operating Procedures (SOPs) and ensure implementation of quality standards across departments.
- Conduct regular audits of hygiene, infrastructure, consumables,



and client zones to maintain top-tier clinic presentation.

2. Client Management & Service Quality
- Act as the escalation point for client grievances, especially VIPs and high-value customers.
- Monitor client treatment journeys, ensuring timely reviews, follow-ups, and satisfaction scores.
- Implement client retention programs and ensure collection of regular feedback for service improvements.
- Promote a culture of customer delight through consistent service excellence and personalization.

3. Sales & Business Development
- Drive the achievement of monthly revenue targets for the center through upselling, renewals, and referrals.
- Allocate individual sales targets to counsellors and track daily/weekly performance.
- Conduct regular team huddles and sales reviews to improve conversion rates.
- Collaborate with Marketing and Doctors to launch promotional offers and organize in-clinic event

📌 Cluster Head (Delhi)
🏢 PACHOULI WELLNESS CLINIC
📍 Delhi