Position Title: Application Support Executive

· KARCO was started with the aim of bringing a paradigm shift in the way the marine industry trains its crew. Industry first - KARCO 3D animated safety videos were the first step in this direction. Followed by computer-based training platforms, innovative Trace LMS, dynamic competency assessment tool Dynamical & much more. KARCO is catering to many Shipping companies worldwide in their crew training and competency assessment needs.

Duties & Responsibilities:

· Good knowledge of MS SQL for database analysis and reporting MIS.

· Good knowledge of web server (installation, configuration, basic administration)

· Coordinating with the Software Development Team for resolving client problems.

· Basic knowledge of TeamViewer, Any desk etc

· Obtain a explicit understanding of the problem being reported and request appropriate supporting information to continue investigation.

· Acknowledge customer requests and handle them expeditiously and professionally. Proactively communicate and accurately set customer expectations.





· Accept incoming support requests through phone and email channels.

Monitoring the KARCO training on board vessels and implementing the compliance of Karco software services.

· Assisting in Marine training programs for support to global customers.

· Provide guidelines to onboard crew regarding how to perform and carryout training in karco Learning Management System.

· Answering queries of customers related to marine domain in karco Learning Management System.

· Require assisting Support Team in interpreting the domain related terms.

· Proficiency in English communication is a must.

. Customer support over email .

Experience in customer support / customer care / any SaaS or application base product can apply

Qualifications:
- Bachelor’s degree in Computer Engineering, Computer Science, Information Technology, Computer Applications or similar technical discipline; or, equivalent demonstrable experien

📌 Application Support Executive (Andheri)
🏢 KARCO
📍 Andheri