Meridian Watches is looking for a responsible and customer-focused Customer Support Executive to join our growing team.

Key Responsibilities
- Respond to customer queries through email and social media
- Assist customers with order tracking, delivery updates and product-related questions
- Handle cancellation, replacement, return, warranty and servicing requests
- Coordinate with the warehouse and courier partners to resolve customer issues
- Maintain proper records of customer complaints and service requests
- Follow up on pending cases and ensure timely resolution
- Communicate politely and professionally, even in difficult situations

Requirements
- Good written and verbal communication skills in English and Hindi
- Comfortable using email, Google Sheets and basic computer applications
- Patient, organised and attentive to detail
- Ability to handle multiple customer conversations efficiently
- Previous customer support or e-commerce experience is preferred but not mandatory

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:
- Adaptable schedule

Work Location: In person

📌 Customer Support Executive (Sahibzada Ajit Singh Nagar)
🏢 Meridian Watches
📍 Sahibzada Ajit Singh Nagar