The Sales specialist will handle customer queries and requests at Detailing Bull through
phone calls
, email, live chat, and social media channels. The primary responsibility is to manage and resolve customer issues, assist with inquiries, and ensure customer satisfaction at every stage of the journey. This role requires a combination of technical knowledge about automotive products and services, along with excellent communication skills and a customer-first mindset.
Key Responsibilities:
1. Managing Customer Inquiries:
- Respond to customer queries via
calls, emails, live chat, and social media
in a timely, professional, and empathetic manner.
- Provide information on services, such as maintenance schedules, recall notices, and after-sales support.
2. Issue Resolution & Problem-Solving:
- Investigate and resolve customer complaints related to services, ensuring the process is efficient and within company guidelines.
- Assist customers in scheduling maintenance appointments.
- Handle service-related inquiries, such as service bookings, availability, and warranty claims.
3. Building Robust Customer Relationships:
- Cultivate lasting relationships with customers by following up on past interactions and ensuring complete satisfaction after resolving issues.
- Educate customers on new offerings, promotions, and updates, helping them feel confident in their purchases and services.
- Provide a personalized customer experience by understanding customers’ unique needs and offering tailored solutions.
4. Attending & Managing Calls:
- Professionally attend incoming customer calls and make outbound follow-ups as necessary.
- Ensure every phone interaction is courteous, solution-oriented, and in line with the company’s customer care standards.
- Address urgent or escalated concerns via calls to provide prompt resolutions.
5. Collaborating Across Departments:
- Escalate complex or high-priority cases to re