Responsibilities:
- Answers inquiries by clarifying desired information; researching, locating and providing information.
- Determines requirements by working with customers
- Resolves problem by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problem
- Fulfills request by clarifying desired information, completing transaction, forwarding request
- Gross Sell / Outcalls to customers
Competencies:
- Transparent communication (English/Hindi); vernacular advantage
- Empathy, patience, problem solving
- Attention to detail and process discipline
- Basic Telephone Etiquettes and basic computer skills
- Ability to write, read and speak English to suit business need
- Agent should be able to communicate in English, Hindi
- Decision Making, numerical ability & logical reasoning
- Customer Focus and Being Attentive.