Position: Guest Service Associate – Housekeeping
Department: Housekeeping
Location: Golden Munnar Palace by Hawk Hospitality
Job Summary
We are looking for dedicated, energetic, and detail-oriented candidates for the position of Guest Service Associate – Housekeeping. The ideal candidate will be responsible for maintaining the cleanliness, hygiene, and overall appearance of guest rooms and public areas while ensuring the highest standards of guest comfort and satisfaction.
Key Responsibilities
- Clean, sanitize, and prepare guest rooms according to hotel standards.
- Replenish room amenities, linens, towels, and guest supplies.
- Maintain cleanliness of public areas, corridors, lobbies, and other assigned spaces.
- Report maintenance issues, damages, or lost and found items promptly to the supervisor.
- Ensure all housekeeping equipment and cleaning materials are used safely and stored properly.
- Respond promptly and courteously to guest requests and housekeeping service calls.
- Follow hotel policies, grooming standards, hygiene, and safety procedures at all times.
- Coordinate with the Front Office and Maintenance teams to ensure rooms are guest-ready.
- Maintain proper records of room status and daily housekeeping activities.
- Support the housekeeping team in achieving departmental goals and delivering exceptional guest experiences.
Requirements
- Minimum Plus Two qualification; Degree or Diploma in Hotel Management is preferred.
- Freshers and experienced candidates are welcome to apply.
- Valuable communication and interpersonal skills.
- Positive attitude with a willingness to learn and work as part of a team.
- Physically fit and capable of performing housekeeping duties.
- Ability to work flexible shifts, including weekends and holidays.
Preferred Skills
- Knowledge of housekeeping procedures and cleaning standards.
- Attention to detail and organizational skills.
- Time man