General Manager – Rooms & Resort Operations

Job Summary

The General Manager – Rooms & Resort is responsible for the overall leadership, operational excellence, and financial performance of the resort, with a solid focus on rooms division and guest experience. This role ensures the highest standards of service, safety, and profitability while aligning operations with the resort’s brand values and strategic goals.

Key ResponsibilitiesLeadership & Management
- Lead, mentor, and motivate department heads and teams across Rooms, Housekeeping, Front Office, Engineering, Security, and Guest Services
- Foster a culture of exceptional guest service, accountability, and continuous improvement
- Conduct regular performance reviews and ensure ongoing training and development

Rooms & Resort Operations
- Oversee all rooms-related operations including Front Office, Housekeeping, Reservations, and Guest Relations
- Ensure optimal room inventory management, occupancy, and rate strategies in coordination with Revenue Management
- Maintain high standards of cleanliness, maintenance,



and presentation across the resort

Guest Experience
- Ensure consistent delivery of outstanding guest experiences and service recovery
- Handle VIP guests, special requests, and escalated guest concerns professionally and efficiently
- Monitor guest feedback, reviews, and satisfaction scores; implement improvement plans

Financial & Business Performance
- Develop and manage annual budgets, forecasts, and operational plans
- Control operating costs while maximizing revenue and profitability
- Analyze financial reports, KPIs, and operational metrics to drive performance

Sales, Marketing & Revenue Support
- Collaborate with Sales & Marketing to support promotions, packages, and group business
- Ensure rooms division alignment with revenue strategies and demand forecasts
- Support brand positioning and market competitiveness

Compliance & Risk Management
- Ensure compliance with brand standards, legal r

📌 GENERAL MANAGER (Wayanad)
🏢 KM Group
📍 Wayanad