Position Description

Responsibilities
Direct Responsibilities

Day to Day Operations
- Ensure the daily operational stability of EDM applications.
- Monitor and manage incidents, change requests, and corrective maintenance activities.
- Manage version upgrades and patching in coordination with Operations teams and technical experts.

RUN & Project Activities
- Collect and formalize business requirements.
- Write functional and technical specifications.
- Participate in testing, acceptance, and validation phases of deliverables.
- Contribute to application enhancement or deployment projects for the EDM platform.
- Coordinate stakeholders (business teams, experts, operations, DBAs, etc.).
- Prepare and present materials for governance and business committee meetings.
- Manage the annual access rights review in coordination with business teams.

Documentation & Training
- Produce functional and technical documentation, particularly for Operations teams.
- Train business users and provide Level 1 and Level 2 support.




- Train Operations teams and maintain documentation (Word or Confluence).

Contributing Responsibilities
- Understand and analyse the needs coming from the Business or deriving from market changes, proposing suitable solutions, in line with the entity's strategic plan, and converting them into detailed requirements.
- Involve all relevant stakeholders in the process of definition and validation of any new requirement, assessing all potential impacts.
- Ensure the implementation of the recent features and changes in Production environment.
- Follow the go live process, compare the impacts towards expectations and propose adjustments when needed.
- Write the different User stories, associated with the documentation (requirements) to ensure the respect of the definition of ready
- Collaborate with stakeholders to understand their needs and gather detailed business requirements.
- Analyze data to identify trends, patterns, and insights that inform business decisi

📌 Business Analysis (Chennai)
🏢 CGI
📍 Chennai