Manage end-to-end inbound voice operations and service delivery.
Drive performance against SLAs, CSAT, Quality, Productivity, and AHT targets.
Ensure compliance and client requirements.
Manage workforce planning, capacity, and operational costs.
Required Candidate profile
Minimum 5 years in a senior leadership role managing inbound voice processes.
Experience handling large teams (300+ FTEs preferred).
Solid client management, people leadership, and analytical skills.
📌 Hiring For Sr Manager/ Manager (Noida)
🏢 Adroit Synergies
📍 Noida
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