Roles and Responsibilities
- Manage customer complaints and after-sales service activities to ensure high levels of customer satisfaction.
- Develop and implement effective strategies for improving customer satisfaction index (CSI) scores.
- Oversee field service operations, including scheduling, dispatching, and tracking of technicians.
- Collaborate with cross-functional teams to resolve complex technical issues related to industrial equipment/machinery.
- Analyze data from various sources to identify trends, opportunities for improvement, and areas for cost reduction.
- Punjabi Language - Mandatory
📌 Customer Care Manager (Punjab)
🏢 Talent Hired-the Job Store
📍 Punjab
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