Key Responsibilities IT Operations Management (ITOM)

• Implement and optimize Discovery, Service Mapping, Event Management, Orchestration, and CMDB.

• Configure MID Servers, credentials, patterns, probes, sensors, and integrations.

• Ensure CMDB data accuracy and compliance with CSDM standards.

• Develop and maintain service maps for key business services.

• Integrate ITOM with monitoring tools (e.g., SCCM, Intune, SolarWinds, Dynatrace, Zabbix, Splunk).

• Automate operational workflows for incident, change, and problem management.

• Cloud Discovery (AWS, Azure, GCP) implementation and troubleshooting Security Operations (SecOps)

• Implement and configure Security Incident Response (SIR), Vulnerability Response (VR), and Threat Intelligence modules.

• Integrate SecOps with security tools such as SIEM (Ex: Rapid7, Splunk, QRadar, Azure Sentinel), vulnerability scanners (Tenable, Qualys), and threat feeds.

• Build playbooks, automated workflows, and response orchestration.

• Improve and automate the vulnerability lifecycle and security incident response processes.





• Ensure data mapping between SecOps, CMDB, and IT processes.

Required Skills & Experience

• 4 to 7+ years hands-on experience with ServiceNow ITOM (Discovery, Service Mapping, Event Management).

• Experience with SecOps modules (SIR, VR, Threat Intelligence).

• Strong understanding of CSDM 4.0+, CMDB architecture, and data quality best practices.

• Experience with API integrations (REST/SOAP), MID Server management, and automation workflows.

• Knowledge of cloud environments (AWS, Azure, GCP) and hybrid network architecture.

• ServiceNow certifications such as:

o ServiceNow Certified System Administrator (CSA)

o ITOM Implementation Specialist o Discovery/Service Mapping Specialist

o SecOps Implementation Specialist (preferred) Soft Skills

• Robust problem-solving and analytical skills.

• Ability to work with cross-functional teams (IT, Security, Infrastructure).

• Excellent communic

📌 ServiceNow ITOM Specialist (Bengaluru)
🏢 Ubique Systems
📍 Bengaluru