IT Support Engineer (SaaS Hardware & Software Support)

Job Title: Support Engineer
Experience: 1–3 Years
Location: Noida, Uttar Pradesh (Travel Required)
Employment Type: Full time
Salary: ₹15,000 – ₹25,000 per month (Negotiable based on experience)

Job Summary

We are looking for a proactive and technically skilled IT Support Engineer to provide installation, deployment, technical support, and maintenance for our SaaS-based hardware and software solutions. The ideal candidate will be responsible for supporting customer installations, troubleshooting product-related issues, assisting customers remotely and on-site, and ensuring smooth operation of our solutions throughout their lifecycle.

This role requires strong technical aptitude, customer-focused communication skills, and a willingness to travel to customer locations for deployment, training, and support activities.

Key Responsibilities

· Install, configure, and commission company-provided hardware and SaaS software solutions at customer sites.

· Provide technical support to customers via phone, email, remote access,



and on-site visits.

· Diagnose and resolve product-related hardware, software, configuration, and application issues.

· Configure and activate SaaS applications, user accounts, devices, and customer environments.

· Perform software upgrades, firmware updates, and product health checks.

· Coordinate with the Development and Product teams to resolve complex technical issues.

· Assist customers with onboarding, product usage, and basic operational training.

· Maintain service reports, installation records, support tickets, and customer documentation.

· Ensure timely issue resolution in accordance with internal service standards.

· Travel to customer locations for installation, commissioning, maintenance, and technical support whenever required.

Required Qualifications

Education

· B.Tech / B.E. / BCA / B.Sc. (Computer Science, Information Technology, Electronics, or related field), OR

📌 IT Support Engineer (Noida)
🏢 EUROPA TECHNOSOFT PVT.LTD
📍 Noida