Job Description and Duties Lead Business Operations (UPI RuPay), NIPL Reports to: In charge, Business Operations, NIPL Job Responsibilities: We are looking for an experienced and proactive Team Leader Project Management and Business Operations The candidate will primarily lead Project Management role with regards to handling all requirement of the partners from Back-office perspective and will oversee the day to day functioning of UPI and RuPay operations. The ideal candidate will lead a team responsible for Project Management, i.e manage the project end to end from Back Office perspective. Smooth payment operations, ensuring high-quality service delivery, regulatory compliance, and continuous improvement of operational processes
- Team Leadership People Management - Lead, mentor, and manage the Business Operations team handling UPI and RuPay operations.
- Allocate tasks, review team outputs, monitor performance, and ensure timely issue resolution.
- Build operational capability through training, knowledge sessions, and continuous feedback.
- Working knowledge of UPI ecosystem (NPCI,



PSP banks, TPAPs, issuers, acquirers)
- Awareness of transaction flows, reversals, disputes, chargebacks, and settlements
- Dependency management across IT, operations, compliance, vendor, and NPCI teams
- Managing escalations and stakeholder expectations
- SOP creation and updates for UPI back-office activities
- Preparing: BRDs / FRDs, UAT sign off documents, Compliance audit documentation
- Basic understanding of SQL / data analysis is an added advantage
- Coordinating UAT, signoffs, production rollouts
- Tracking post-release issues and stabilization
- Influencing teams without direct reporting authority
- Decision making under operational pressure
- UPI RuPay Operations Oversight - Supervise end-to-end clearing and settlement operations for UPI and RuPay, including settlement to domestic and international partners.
- Ensure operational SLAs, TATs, and service benchmarks are consist

📌 Lead Business Operations (Mumbai)
🏢 National Payments Corporation Of India (NPCI)
📍 Mumbai