- Answer inbound calls and make outbound calls to customers
- Answer customer queries through chat or through emails
- Identify and assess customers' needs to achieve satisfaction
- Research required information using available resources to provide solution to customer
- Ensure correct resolution is being provided to customer
- Exhibit customer service skills by logically and timely closure of queries
- Update portal / CRM with customer query and solution provided and details of conversation
- Ensure customer expectations are met or, where possible, exceeded
- Meet or exceed project goals
- Versatile to accommodate project delivery pertaining to timings and schedules
- Enhancing knowledge through internal training as per domain requirements
- Adherence to process requirements and produce necessary reports as per project requirement

Required Skills:
- Excellent Verbal and written communication skills.
- 6 Months - 5 Years of experience in international voice
- Candidates should be willing to work in UK Shift (2 PM to 11 PM) with Any Graduation.
- 5 days working Mon - Fri
- One Way - Drop facility will be provided for female employees

📌 Walk-in || Customer Services (Chennai)
🏢 IRIS KPO Resourcing
📍 Chennai