Company Overview

We are a rapid-growing vegetable production and distribution company committed to delivering fresh, high-quality vegetables to retail stores, vendors, and customers. Our focus is on quality, timely service, and customer satisfaction. We believe that excellent customer support is as important as delivering fresh produce, and we are looking for a dedicated Grievance Officer to ensure every customer receives prompt and satisfactory assistance.

Job Summary

We are looking for a professional, patient, and customer-focused Grievance Officer to manage customer queries, complaints, and order-related concerns. The ideal candidate will be responsible for resolving customer issues efficiently while maintaining a positive customer experience. The role requires excellent communication skills, problem-solving abilities, and coordination with internal teams to ensure timely resolutions.

Key Responsibilities
- Handle incoming customer calls, WhatsApp messages, and other communication channels professionally.
- Resolve customer complaints and order-related queries in a timely manner.




- Provide accurate updates regarding order status, delivery timelines, and order confirmations.
- Assist customers with issues such as:
- Order status inquiries
- Missing or incorrect items
- Product quality concerns
- Delivery delays
- Refund, replacement, or compensation requests (as per company policy)
- General order and service-related questions
- Coordinate with the delivery, warehouse, and operations teams to investigate and resolve customer issues.
- Maintain proper records of customer complaints, resolutions, and follow-up actions.
- Escalate unresolved or critical issues to the concerned department or management.
- Follow up with customers to ensure satisfactory resolution of their concerns.
- Maintain a professional, polite, and empathetic attitude during every customer interaction.
- Identify recurring customer issues and share feedback with management to improve service q

📌 Grievance Officer (Ahmedabad)
🏢 Brio Retails Pvt.Ltd.
📍 Ahmedabad