Position: AWS DevOPs L2 Support – Lead (CE100SF RM 4242)
Education Required : Bachelor’s degree

Travel Percentage : 0%

Shift : Rotational Shift (includes night shift) and working from client location for all 5 days a week

Work Mode : Work from Client office all 5 days
Job Description
We are looking for a full time Systems Cloud & Integration Specialist to join our team. This role focuses on providing technical support, integrating third-party systems, delivering tailored solutions to customers, troubleshoots various cloud-based services, including databases & learning management system to ensure optimal performance, reliability, and security. They are responsible for monitoring system health and resolving complex technical issues. This role implies close interaction with development and operations teams to align cloud strategies, training programs, processes and content development with business objectives particularly in the integration of security systems and APIs, optimizing resource utilization, and implementing industry best practices.

Responsibilities




- Provide training and technical support to customers regarding system functionalities.
- Troubleshoot and resolve hardware, software, and connectivity issues efficiently.
- Troubleshoot and address issues with cloud infrastructure
- Install and maintain software, operating systems, and hardware components.
- Develop and maintain comprehensive documentation for cloud systems, including architecture diagrams, operational procedures, and troubleshooting guides
- Assist customers with tasks such as user profile creation, updates, and backups.
- Assist with the deployment and setup of cloud resources
- Manage and distribute technical documents to customers when required.
- Analyze cloud system performance metrics and logs to identify trends, forecast needs, and recommend improvements or upgrades
- Ensure the seamless integration of third-party systems and APIs (e.g., security systems like cameras, intrusion senso

📌 AWS DevOPsSupport – Lead (Hyderabad)
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📍 Hyderabad