Roles and Responsibilities :
- Provide Level 1 (L1) and Level 2 (L2) technical support to customers via phone, email, or chat.
- Troubleshoot and resolve customer issues related to software applications, hardware devices, and network connectivity.
- Utilize SQL queries to troubleshoot database-related issues and optimize query performance.
- Manage ticketing system by creating tickets for new incidents, updating existing ones, and resolving them in a timely manner.
Job Requirements :
- 2-4 years of experience in application support or similar role.
- Robust understanding of SQL queries and ability to write complex queries for troubleshooting purposes.
- Proficiency in managing multiple tasks simultaneously while maintaining accurate records using ticketing tools.
📌 Support Engineer (Bengaluru)
🏢 Dechen consulting
📍 Bengaluru
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