About This Job
Convin
Location:
Bengaluru, Karnataka, India

Work Mode:
In office

Industry:
Software Development

Job Description
Job Title: Product Support SpecialistExperience: 0-1Location: Bengaluru

About Convin
Convin is a Conversation Intelligence platform built by IIT Delhi alumni to transform sales, collections, and customer experience. With our proprietary AI and automation, we help enterprises analyze conversations, drive insights, improve conversions, and deliver exceptional customer experiences.

We’re trusted by leading brands like Urban Company, Physics Wallah, ICICI Lombard, SBI Life, Shaddi.com, Bajaj and Niva Bupa, Aditya Birla Group Etc. across industries such as EdTech, FinTech, HealthTech, Hospitality, Travel, and BPO.

Highlights
Raised $6.5M in Series-A (2024) and $2.1M seed funding (2022)

Featured in LinkedIn’s Top Startups list

Ranked Top 20 Software Companies in India by G2

Best Speech & Conversation Analytics Company at CX & DCX Summits

About The Role
As a Product Support Intern,



you will play a crucial role in ensuring our clients receive the highest level of support and satisfaction. You will work closely with our Customer Support team and gain hands-on experience in assisting our users.

Key Responsibilities
Responding to Customer Inquiries:

Address customer inquiries and concerns through various channels, including email, chat, and phone.Provide timely and accurate information to customers regarding our products and services.

Issue Tracking And Resolution
Troubleshoot and resolve customer issues with patience and efficiency.Collaborate with cross-functional teams to escalate and resolve complex problems.Track Grafana dashboards and proactively respond to alerts, maintaining the escalation matrix.Basic understanding of tools like Freshdesk, Jira, and Getgist for managing support workflows, issue tracking, and customer interactions.

User Training
Assist in the onboarding process for new users by providing guidance and training on ou

📌 Product Support Specialist (Bengaluru)
🏢 Convin
📍 Bengaluru