Summary
Position Summary
HR Services Admin – Helpdesk - Analyst - Deloitte Support Services India Private Limited
Is customer support your forte? Do you enjoy interacting with employees and providing them with exceptional support?

Join our team of dedicated HR professionals in USI who support global teams. The primary function of this role is to manage the HR Helpdesk mailbox, delivering effective and efficient written HR and Learning support and advice for all matters relating to future, current and former employees ensuring service level agreements are met or exceeded.

Work you’ll do
As a part of this team, you will be involved with the following:
- Daily management of HR Helpdesk tickets via ServiceNow platform for Chat, Emails & my support request, working on enquiries relating to the following subject areas – (this list is notexhaustive)
- Learning andDevelopment
- AbsenceManagement
- PerformanceManagement
- EmployeeBenefits
- HRpolicy
- Employee Lifecycle queries




- Ensure all system related actions or updates are completed accurately in time for payroll deadlines and in line with proceduralguidelines.
- Deliver excellent service and ensure service level agreements aremet.
- Record and maintain accurate activity information tracking through to timelyclosure.
- Escalate more complex queries.
- Take responsibility for keeping up to date with Deloitte HR policies and processdevelopments.
- Liaison with other teams asappropriate.
- Ensure compliance with QRS first line of defence activities and appropriate Data Protection legislation at all times.

Key Skills
- Candidate should be able to demonstrate a qualified, friendly and approachable manner coupled with the ability to communicate with staff at all levels, especially when underpressure.
- They should also be able to work using their own initiative, showing attention to detail and customer focus, with agood understanding of the client’s needs and priorities.
- Enthusiastic and eager to learn about newtechno

📌 Services Support Associate II-Talent Processes and Business Support-HR Helpdesk-Hyderabad
🏢 Deloitte
📍 Hyderabad