Job Title: Telecalling Executive
Industry: Education Academy / Finance
Job Type: Full-Time
Location: Coimbatore , Chennai
Experience: 1-5 Years
Salary: ₹15,000 – ₹20,000 per month + Attractive Incentives
Job Summary
We are looking for a dynamic and enthusiastic Tele calling Executive to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, generating leads, following up with prospective customers/students, explaining our services, and maintaining robust customer relationships. Candidates with experience in the Education (Academy) or Finance sector will be preferred.
Key Responsibilities
- Make outbound calls to prospective students/customers.
- Handle inbound enquiries professionally and provide accurate information.
- Explain academy courses, training programs, or financial products and services.
- Generate and qualify leads through telephonic conversations.
- Follow up with interested prospects until admission or service conversion.
- Schedule counselling sessions, appointments, or meetings with the respective team.
- Maintain customer/student information and update CRM or Excel records.
- Build and maintain positive relationships with customers.
- Resolve basic customer queries and escalate complex issues when required.
- Coordinate with the Admissions, Sales, or Operations team for smooth processing.
- Achieve daily, weekly, and monthly calling and conversion targets.
- Prepare daily MIS and call reports.
Required Skills
- Excellent verbal communication skills in both English/ Tamil
- Basic English communication skills.
- Strong convincing, negotiation, and customer handling skills.
- Good interpersonal and relationship-building abilities.
- Basic computer knowledge (MS Office, Email, Excel).
- Ability to work in a target-oriented environment.
- Positive attitude with a willingness to learn.
Preferred
- Chennai Location: Experience in Finance Tele calling will be preferred.
- Coimbatore Location: Experience in Acade