Job Summary:

We are looking for enthusiastic and customer-focused individuals to join our International Voice Process team. The ideal candidate will handle inbound and/or outbound customer calls, resolve customer queries, provide accurate information, and ensure a high level of customer satisfaction while meeting quality and productivity targets.

Key Responsibilities:
- Handle inbound and/or outbound calls from international customers.
- Understand customer concerns and provide prompt, accurate, and effective resolutions.
- Maintain a professional and empathetic approach during all customer interactions.
- Accurately document customer interactions in the CRM system.
- Meet individual and team KPIs, including Quality, AHT, CSAT, and Productivity.
- Escalate unresolved issues to the appropriate team when required.
- Follow company policies, processes, and compliance guidelines.
- Stay updated on product, process, and policy changes.

Required Skills & Qualifications:




- Minimum qualification: Higher Secondary (12th Pass)
- Excellent verbal communication skills in English.
- Neutral or international accent is an added advantage.
- Good listening, comprehension, and problem-solving skills.
- Basic computer knowledge and typing skills.
- Ability to work in a 24x7 rotational shift environment.
- Willingness to work from the office.

Experience:
- Candidates with experience in an International Voice Process, Customer Service, Technical Support, or Sales will be preferred.
- Preferred Candidate with healthcare voice process

Benefits:
- Competitive salary.
- Performance-based incentives.
- Pick &drop; facility (as per company policy).
- Career growth opportunities.
- Friendly and cooperative work environment.

📌 Opportunity For International Voice Process For Gurgaon Location (Gurugram)
🏢 Telus International
📍 Gurugram