Runo is a fast-growing B2B SaaS company offering a unique SIM-based Call Management CRM that helps businesses track, manage, and optimize their calling operations. Our product empowers sales and support teams with real-time insights and seamless communication tracking.
Role Overview:
We are looking for a dynamic and customer-focused
Key Account Manager (KAM)
to manage and grow relationships with our clients. As part of the role, you’ll begin with a
3-month structured training phase where you will work as a Technical Support Executive.
This phase helps you build strong product understanding and real-time customer interaction experience, setting you up for a smooth transition into the Key Account Manager role.
Key Responsibilities:
- Manage and nurture relationships with assigned key accounts.
- Act as the primary point of contact for clients.
- Ensure high customer satisfaction, retention, and long-term engagement.
- Ensure timely renewals of client accounts.
- Understand client requirements and provide suitable product solutions.
- Identify upsell and cross-sell opportunities to drive account growth.
- Conduct regular follow-ups, check-ins, and business reviews with clients.
- Work closely with internal teams (sales, product, support) to ensure seamless client experience.
- Track account performance and provide insights to improve usage and outcomes.
- Handle escalations and ensure timely resolution of client concerns.
Requirements:
- 0–2 years of experience (Freshers can apply).
- Robust communication and interpersonal skills.
- Customer-centric mindset with good problem-solving ability.
- Ability to build and maintain professional relationships.
- Willingness to understand SaaS products and client use cases.
- Basic knowledge of CRM/SaaS is an added advantage.
Preferred Candidate Profile
- Female candidates preferred.
- Immediate joiners or candidates with short notice period preferred.
- Comfortable working from the office in Hyderabad.