*G N Solutions Pvt. Ltd.* is a trusted IT company providing state-of-the-art solutions, services and products to our clients spread across diverse domains and geographies. We are one of the privileged IBM Business Partners and have successfully delivered several solutions and services on the IBM i platform. Along with our expertise in legacy systems like AS400/IBM i, we have also ventured into mixed platforms. We provide full cycle solutions in mobile technology, data ware housing & BI. Our time tested and meticulous processes which imbibe the best industry practices help us deliver the most complex projects with confidence and superior quality. We have delighted our customers with our easy, articulate and quality services over time and will continue to do so.
For more details, please go through the company URL - *www.globalnestsolutions.com*
Requirement details:
Position: Director of Seller Support
Location: Remote
Employment Type: Full-Time
About the Role:
We are seeking an exceptional leader to oversee and transform our Seller Support department. This is not a traditional customer support management position. While the successful candidate will lead the day-to-day operation of our Seller Support team, their larger mission will be to modernize the department through AI, automation, data, documentation, and continuous process improvement.
This role is responsible for the Seller Support division. The Director of Seller Support will partner closely with the leaders of Listings and Closings to ensure a seamless customer experience while remaining accountable for the success of the Seller Support organization. The department currently consists of approximately 15 remote team members providing support seven days per week through phone, email, live chat, and ticket-based communication.
What You’ll Be Responsible For:
· Lead, coach, and develop a high-performing Seller Support team
· Manage staffing, scheduling, quality assurance, a
📌 Director - Seller Support (India)
🏢 G N Solutions
📍 India
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