Key Responsibilities

Client Relationship Management

Build and maintain trusted relationships with executive stakeholders across hospitality, airline, and hotel customers.

Act as the executive sponsor for strategic accounts, ensuring high customer satisfaction and long-term retention.

Understand client business objectives and align service offerings to deliver measurable business outcomes.

Lead executive business reviews and develop account growth strategies.

Professional Services Leadership

Lead and mentor a high-performing Skilled Services organization including Project Managers, Consultants, Solution Architects, Business Analysts, and Delivery Managers.

Establish delivery governance, best practices, methodologies, and quality standards.

Ensure successful implementation, deployment, and adoption of enterprise solutions.

Drive continuous improvement in delivery processes and customer engagement models.

Program & Delivery Management

Oversee multiple complex implementation programs across global customers.

Ensure projects are delivered on time, within budget,



and meet agreed quality standards.

Manage project risks, dependencies, escalations, and issue resolution.

Develop governance frameworks and executive reporting for customer engagements.

Business Growth & Revenue

Partner with Sales and Customer Success teams to identify expansion opportunities.

Support pre-sales activities including solution presentations, proposal reviews, Statements of Work (SOW), and commercial negotiations.

Drive qualified services revenue, utilization, profitability, and forecasting.

Develop strategic account plans to increase customer lifetime value.

Customer Success

Ensure successful customer onboarding, adoption, and value realization.

Monitor customer health metrics and proactively address potential risks.

Improve customer satisfaction (CSAT), Net Promoter Score (NPS), and renewal rates.

Lead initiatives focused on customer advocacy and reference programs.

📌 AVP -Client Services - Hospitality/ Travel/Air lines (Gurugram)
🏢 Nastech Consulting
📍 Gurugram