Shift Flexibility: Must be comfortable with the "stretch" required in the BPO industry, including potential night shift coordination.
FACE TO FACE INTERVIEW ONLY
Job Description: Recruitment Manager / SM (International BPO & Volume Hiring)
Role Overview :
We are looking for a high-energy, results-oriented Recruitment Manager / SM who can lead our Agent Hiring. This is a high-volume, delivery-focused role requiring the management of a high-performing team to close monthly 400+ positions using low cost hiring methodologies. You will oversee end-to-end hiring for International Voice, Non-Voice, and Technical Support processes, ensuring a steady pipeline of quality talent in a quick-paced environment.
Key Responsibilities
- Volume Hiring & Strategy: Lead large-scale recruitment drives to meet aggressive monthly targets (400+ positions) while maintaining low Turnaround Time (TAT) and high offer-to-joining ratios.
- Team Management: Supervise, mentor, and track the performance of a recruitment team,
ensuring individual and collective targets are consistently met.
- Domain Expertise: Manage specialized hiring for International Customer Support (US/UK shifts) and Technical Support (L1/L2), including troubleshooting and product-specific roles.
- Sourcing & Channel Mix: Optimize sourcing via job portals (Naukri.com, Shine.com, Linkedin), social media, referrals, and campus drives to ensure a cost-effective hiring mix.
- Stakeholder Management: Collaborate with Operations and Training heads to forecast manpower needs and ensure new hires align with process-specific Service Level Agreements (SLAs).
- Data-Driven Reporting: Maintain real-time MIS reports, recruitment trackers, and funnel analytics to present insights to senior leadership.
- Process Compliance: Ensure 100% adherence to recruitment guidelines, background verification (BGV) standards, and labor laws.