Job Summary

This role involves providing exceptional back-office helpdesk support in a rotational shift environment ensuring seamless operations for Hi-Tech clients. The candidate will leverage their English communication skills to address queries efficiently contributing to the companys commitment to excellence.

Responsibilities
- Provide comprehensive back-office support to address client inquiries and resolve issues effectively in a Hi-Tech domain environment.
- Utilize excellent English communication skills to interact with clients and internal teams ensuring clarity and professionalism in all exchanges.
- Monitor and manage helpdesk tickets ensuring timely resolution and adherence to service level agreements.
- Collaborate with cross-functional teams to escalate and resolve complex issues ensuring client satisfaction and operational efficiency.
- Maintain accurate documentation of client interactions and resolutions to support continuous improvement and knowledge sharing.




- Analyze recurring issues and provide actionable insights to improve processes and reduce future occurrences.
- Assist in the implementation of new tools and technologies to enhance helpdesk operations and client experience.
- Ensure compliance with company policies and procedures while handling sensitive client information.
- Provide training and guidance to current team members to ensure consistent service delivery standards.
- Participate in regular team meetings to share updates challenges and best practices for continuous improvement.
- Adapt to rotational shifts to provide consistent support across different time zones ensuring uninterrupted service.
- Contribute to the development of helpdesk strategies that align with organizational goals and client needs.
- Demonstrate a proactive approach in identifying opportunities to enhance client satisfaction and operational excellence.

Qualifications
- Possess strong English communication skills to effectively interact with clients and teams.
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📌 SPE-CX-Backoffice Helpdesk (Chennai)
🏢 Cognizant
📍 Chennai