About the Role

We're hiring a Customer Success / Account Manager to own the relationship for a portfolio of clients across the Asia/Oceania region. You'll be the main point of contact for your accounts, working during APAC hours to give clients real-time coverage and support.

Key Responsibilities
- Manage a portfolio of client accounts as their primary point of contact
- Lead onboarding for current clients and ensure a smooth ramp-up period
- Run regular check-ins and quarterly business reviews to track progress against goals
- Identify and pursue upsell and cross-sell opportunities within existing accounts
- Resolve client escalations quickly and proactively, looping in internal teams as needed
- Track account health, renewal risk, and satisfaction metrics, and report internally




- Coordinate with US/EU-based teams to hand off or escalate work across time zones

What We're Looking For
- 3+ years in customer success or account management, ideally at an agency or client-services business
- Excellent written and verbal communication skills in English
- Comfortable managing multiple accounts and competing priorities at once
- Experience with CRM or account-management tooling
- Able to work business hours aligned to the Asia/Oceania region
- Strong relationship-building instincts and a proactive, client-first mindset

Nice to Have
- Experience supporting clients across multiple APAC countries or markets

📌 Customer Success (India)
🏢 Lion Advisory
📍 India