1. Customer Handling
- Attend inbound calls, WhatsApp, email and walk-in customer queries
- Greet customers at service reception and guide them about service process
- Explain job card, estimates, and billing to customers clearly
2. Feedback & Retention
- Take post-service feedback calls
- Handle customer complaints and escalate to CRM/Manager if needed
- Maintain customer database and update CRM regularly
- Drive customer retention and referrals
3. Documentation & Reporting
- Update customer details
- Prepare daily reports on calls made, appointments booked, feedback
- Ensure all customer interactions are logged
Preferred candidate profile:
Education - Any graduate/ Post Graduate
Female Candidate Preferred.
Job Location - Bhosari, Tathawade
Contact No - (phone hidden) / (phone hidden)
📌 Customer Relationship Executive (Pune)
🏢 Sharayu Toyota
📍 Pune
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