Job Details
- Account Management - Own end to end relationship management for Co operative Banks and Regional Rural Banks (RRBs).
- Analyze account data and performance metrics to drive business growth and improve volumes.
- Monitor and maintain defined quality parameters, working closely with banks to enhance overall performance.
- Build and sustain robust relationships with key stakeholders, ensuring query resolution within defined TATs.
- Project Management - Provide onboarding support to banks for various NPCI products and services.
- Ensure timely resolution of all operational, technical, and process related issues for assigned banks.




- Coordinate effectively with internal teams and external stakeholders to enable smooth execution of activities and initiatives.
- Stakeholder Compliance Management - Ensure adherence to regulatory requirements, NPCI guidelines, and audit standards across assigned banks.
- Act as a single point of coordination for audits, reviews, and compliance related queries.
- Process Improvement Automation - Identify process gaps, inefficiencies, and dependency driven activities.
- Drive automation and simplification of repetitive or redundant processes to improve efficiency and turnaround times.

📌 Associate Customer Relations (Mumbai)
🏢 National Payments Corporation Of India (NPCI)
📍 Mumbai