Hiring - Director Record to Report

:Location - Chennai

Experience - 15 plus years

Key Responsibilities

Operational Leadership

Oversee end-to-end BPO operations across multiple lines of business, ensuring SLAs, quality, and client satisfaction targets are consistently met.

Translate corporate strategy into actionable operational goals and performance metrics.

Quickly assess project status through precise, high-value questioning and data-driven insights.

Drive efficiency, accuracy, and process discipline across delivery functions.

Client & Stakeholder Management

Serve as the primary escalation and relationship point for key clients.

Communicate expectations clearly and ensure consistent delivery against commitments.

Build trusted partnerships through proactive engagement, transparency, and accountability.

Close client feedback loops swiftly with clear action ownership.

Leadership & People Development

Inspire and influence large, diverse teams to deliver business outcomes.

Build a culture of ownership, accountability, and high performance.





Coach senior managers and VPs to think strategically and execute effectively.

Identify and develop emerging talent for future leadership roles.

Change Management & Transformation

Drive company-wide initiatives and align teams with the CEOs strategic vision.

Lead operational transformation, automation, and process improvement programs.

Champion adoption of new tools, systems, and operating models across the organization.

Track, measure, and communicate progress and impact of key initiatives.

Governance, Risk, and Compliance

Ensure compliance with all operational, financial, and regulatory requirements.

Manage budgets, P&L; performance, and cost optimization.

Maintain robust governance frameworks and audit readiness.

Identify and mitigate operational risks proactively.

Key Skills & Competencies

Strategic and Analytical Thinking: Ability to quickly understand business performance with minimal inputs and make

📌 Director Record To Report (Chennai)
🏢 T3Cogno
📍 Chennai