Hybrid Chennai 6–10 yrs Apply by Aug 6, 2026
ServiceNow Architect

Join Techila's team of Salesforce experts. We build senior-led transformations that deliver measurable outcomes for clients worldwide.

Experience

6–10 yrs

Employment Type

Full-time

Openings

1 position

Apply By

Aug 6, 2026
Required Skills

ServiceNow ITOM Health
Job Description

ServiceNow Architect Chennai · Full-time · Hybrid

About the Role Own end-to-end architecture for ServiceNow ITOM Health, covering Event Management and Health Log Analytics. Engage directly with clients to lead discovery, shape roadmaps, and design scalable patterns. Provide technical leadership to development teams and ensure alignment with CMDB/Service Mapping and CSDM.

Key Responsibilities
- Lead client workshops: discovery, requirements, use-case definition, and success criteria.
- Design event ingestion strategies via MID Servers, SNMP, syslog, REST, webhooks, and IntegrationHub spokes/connectors.
- Define normalization, de-duplication, correlation,



and aggregation patterns; Event Rules/Alert Rules; CI association and impact policies.
- Leverage Event Intelligence and AIOps (alert clustering, anomaly detection, probable root cause).
- Architect HLA pipelines: source onboarding, parsers/patterns, enrichment, retention and search performance; enable log-to-event insights.
- Design incident/major incident auto-creation, assignment, suppression; maintenance windows; business service health scores.
- Model dependencies with CMDB/Service Mapping; ensure CI data quality and health KPIs for accurate impact analysis.
- Guide integrations with observability tools (Dynatrace, AppDynamics, Datadog, Current Relic, Prometheus, Splunk, SolarWinds, etc.).
- Define dashboards, health reports, and executive scorecards; establish operational runbooks and knowledge assets.
- Establish coding standards, release strategy (Update Sets/Scoped Apps), CI/CD, and testing strategy; mentor developers.
- Promote security by design, RBAC, and perf

📌 ServiceNow Architect (Chennai)
🏢 Techila Global Services
📍 Chennai