Job Summary
- To assist the Manager in the daily operations to achieve service quality by meeting/ exceeding service standards and achieving zero defect for Cash Management Operations i.e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM).
- To discharge operational duties of the Cash Management Operations i.e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM) as instructed by the Manager of the Unit and ensure that the established service standards are met.
- To perform specific duties as instructed by the team manager in accordance to the relevant procedures, guidelines, instructions and standards set in order to meet the productivity and service standards set.
- To support the development of the Cash Management Operations processing systems to meet local and business needs and more importantly in meeting the needs of the clients.

Key Responsibilities
Strategy
- Manage teams in building a stronger relationship with our clients and customers.




- Manage initiatives to innovate and digitize their processes as well as intensifying collaboration across the network.
- To accelerate new generation of leaders.
- Manage all initiatives to get more fit and adaptable in the way we work.
- Focus on proving that we are here for good.

Business
- Maintain a close working relationship with the customers to ensure that service issues are promptly escalated and acted upon;
- Initiating & implementing service quality initiatives
- Uphold the values of the Group and company at all times.

Processes
- Ensuring continuous improvement in timeliness to the standards prescribed for the process from time to time.
- Releasing deals as per the department operating instruction manual, customers instructions and within the timeliness and accuracy standards specified.
- Ensuring compliance with all applicable Rules / Regulations and Company and Group

📌 Team Leader (Bengaluru East)
🏢 Standard Chartered India
📍 Bengaluru East