Purpose/Objective

The Team Manager - Customer Master will lead enterprise-wide Customer Master operations, governance, quality, compliance, and service delivery across multiple business units within a large conglomerate workplace.
The role is accountable for maintaining reliable, standardized, compliant, and business-ready customer master data to support customer onboarding, sales order processing, billing, taxation, credit management, statutory reporting, and enterprise analytics.
The role holder will act as the Customer Master SME for SAP MDG/SAP SD processes, manage day-to-day Customer Master operations through SLA-based service delivery, drive data quality and cleansing initiatives, and partner with Sales, Commercial, Finance, Credit Control, Taxation, Digital and business leadership teams to improve customer data reliability and governance maturity.

Key Responsibilities of Role

A.
Customer Master Governance and Policy Control - Define, implement, and sustain enterprise-wide Customer Master data standards, policies, naming conventions, field-level controls, approval matrices,



SOPs, and governance procedures.
- Ensure standardization of customer creation, extension, modification, blocking, unblocking, and archival processes across legal entities and business units.
- Govern Customer Master records for B2B customers, dealers, distributors, channel partners, institutional customers, government customers, export customers, intercompany customers, and group companies.
- Ensure compliance with internal controls, audit requirements, GST/TDS/PAN/CIN/MSME validations, taxation rules, and applicable business policies.
- Drive governance adherence through periodic reviews, compliance checks, issue logs, exception management, and preventive controls.
B.
Customer Master Operations and SLA Delivery - Lead daily Customer Master Data operations and ensure timely processing of creation, change, extension, block, unblock, and mass maintenance requests in SAP MDG/SAP ERP.
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📌 Team Manager – Customer (Ahmedabad)
🏢 Adani Group
📍 Ahmedabad