About Us
Zotok.ai is transforming the order-to-cash cycle by simplifying supply chain operations directly over WhatsApp. Our AI-driven platform empowers businesses to operate more efficiently with smart automation, intuitive tools, and scalable support.
Role Overview
We are looking for a proactive and people-oriented
Customer Success Trainee
to join our growing team in Hyderabad. This role is critical to our post-sales process, ensuring smooth implementation of Zotok.ai for our clients and delivering effective training to their ground-level staff. This position is perfect for individuals who thrive in dynamic environments and are eager to ensure customer satisfaction while driving business growth. You'll act as a bridge between our tech product and real-world users, making sure every customer feels confident and supported.
Key Responsibilities
- Act as the primary point of contact for clients, building and maintaining strong,
long-lasting relationships with key decision-makers and stakeholders.
- Understand clients' business requirements and challenges to effectively guide product usage and setup, including customization, configuration, and integration within the customer's existing systems.
- Conduct product demonstrations and provide expert guidance on how ZoTok.ai can address clients' specific needs and deliver tangible results.
- Provide training to field executives and ground-level staff to ensure they are fully equipped to use ZoTok.ai effectively and independently.
- Monitor initial product usage and offer ongoing support to ensure successful adoption and satisfaction.
- Ensure smooth communication throughout the onboarding and implementation process, serving as a trusted advisor to the client.
- Collaborate with the internal product and tech teams to report user feedback and help improve platform usability.
- Maintain accurate records of client interactions, fe