We are looking for a highly skilled and experienced Technical Support Executive - L2 to join our team. The ideal candidate will have excellent technical skills and the ability to provide top-notch support to our customers.

Roles and Responsibility
- Provide technical assistance and support to customers via phone, email, or chat.
- Troubleshoot and resolve complex technical issues in a timely and professional manner.
- Collaborate with internal teams to identify and implement solutions for customer requests and issues.
- Develop and maintain comprehensive knowledge of our products and services.
- Create and maintain technical documentation and knowledge base articles.
- Participate in training and development programs to enhance technical skills and knowledge.

Job Requirements
- Strong technical skills and knowledge of computer systems, software applications, and networking protocols.




- Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
- Ability to work independently and as part of a team, with strong analytical and troubleshooting skills.
- Solid attention to detail and ability to document complex technical information clearly and concisely.
- Experience with customer relationship management software and ticketing systems.
- Strong understanding of customer needs and expectations, with a focus on delivering exceptional service.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Technical Support Executive (Mumbai)
🏢 HotelKey
📍 Mumbai