Business Team: We're a team of talented technology and banking operations experts, working together to deliver cutting-edge, cutting-edge and exceptional experiences for our customers.
Chief Operations Office is the heartbeat of the bank, where we're reimagine banking operations and customer excellence.
We work across operational disciplines, including the financial crime lifecycle, which includes investigations, payment monitoring and customer due diligence.
With a strong foundation in place, our footprint in India also includes Business, Institutional and Market Operations to strengthen support for Business Banking and Institutional clients. Our Retail Operations team oversees customer experiences in both secured and unsecured product categories, managing the entire loan process from credit decisioning to settlement for CBA and Bankwest brands.
Our customer service team provides round-the-clock support through messaging channels, ensuring seamless client engagement.
We are experts at crafting credit risk models and validating credit, AI and market models.
Impact contribution: The role involves working closely with multiple teams like platform, credit risk, partnership teams, technology and CDAO to deliver partnership offers. Passionate about customers and the opportunity to build trust and customer advocacy through data-driven insights.
Roles Responsibilities:
- Conduct analysis to understand the E2E data flow of the product
- Liaise with Product owner to ensure the prioritization is set
- Undertake assessment of data risks and existing controls that mitigate these risks and generate data quality assessment
- Engage with stakeholders to understand their business and use the data management framework to identify critical data elements (CDEs) and capture sufficient metadata
- Undertake identification of detailed data flow lineage from point of data capture to point of data consumptions
- Work with stakeholder