Role & responsibilities
- Make outbound collection calls to customers with overdue EMIs.
- Educate customers on outstanding dues, interest, penalties, and payment options.
- Negotiate and motivate customers to make payments promptly.
- Update call details, promises-to-pay (PTPs), and follow-up actions in the system.
- Coordinate with the field team when physical visits are needed.
- Maintain daily productivity targets and meet monthly collection goals.
- Handle escalations professionally while ensuring compliance with RBI and company policies.
- Identify fraud risks or suspicious patterns and escalate appropriately.
Preferred candidate profile
- 1 to 4 years of experience in tele-collections
- Worked on higher DPDs, NPA, freeze bkts
- Languages preferred- Hindi, Tamil, Kannada, Telugu, Malayalam
- Solid communication and negotiation skills.
- Basic understanding of lending/EMI processes is an advantage.
- Ability to work under pressure and handle a high call volume.
- Computer proficiency (CRM usage, data entry, etc.).