Role- Deputy City Operations Manager - Gurugram
Excellent Communication Skills In Hindi, English Are Required,
Work days: 6 days working, Weekly off: Monday (Sunday working day)
About The Role
The Deputy City Operations Head will lead city-level operations for Company, ensuring seamless functioning, client satisfaction, and profitability across all active societies. This leadership role demands robust on-ground execution, team management, cross-functional coordination, and a commitment to service excellence.

The incumbent will oversee operational delivery across residential communities using the Company's platform and its integrated hardware ecosystem — including Boom Barriers, RFID, and ANPR systems.

Job Description:-
- Client Servicing & Relationship Management
- Serve as the single point of contact (SPOC) for all premium societies — RWAs, Facility Managers, and Builders.
- Ensure high client satisfaction through prompt issue resolution and proactive engagement.
- Conduct regular review meetings with societies to track SLAs, performance, and evolving requirements.




- Build and sustain long-term client relationships to ensure renewals, retention, and referrals.
- Collaborate with product and tech teams to address recurring issues or feature requests.
- Operations & Execution
- Oversee all on-ground operational activities across the assigned city.
- Ensure 100% uptime and seamless functioning of the Company's ecosystem.
- Monitor SLA adherence for ticket closures, response times, and client communication.
- Maintain updated and accurate data for all societies — including visitor logs, resident databases, and vehicle lists.
- Coordinate with logistics and vendors for timely deployment, maintenance, and support services.
- Team Management & Field Operations
- Lead and mentor a city-level operations team.
- Define and monitor daily visit plans, service goals, and review schedules.
- Conduct on-ground audits and surprise checks to ensure service quality and adherence t

📌 Deputy City Operations Manager (Gurugram)
🏢 Varsal Terra Technology
📍 Gurugram