Key Responsibilities

Collections & Recovery
- Contact customers before and after due dates for repayment reminders.
- Follow up with customers having overdue loans.
- Obtain payment commitments and ensure timely follow-up.
- Recover outstanding dues through ethical and professional collection practices.
- Reduce delinquency and improve collection efficiency.
- Ensure closure of loan accounts upon successful repayment.

Customer Communication
- Handle inbound and outbound collection calls.
- Resolve repayment-related customer queries.
- Explain loan dues, interest calculations, overdue charges, and settlement options (where approved).
- Maintain a qualified and courteous approach while interacting with customers.

Collection Operations
- Update collection remarks after every customer interaction.
- Maintain accurate records of calls, commitments, disputes, and repayments.




- Track customer promises to pay (PTP) and ensure follow-up.
- Coordinate with the Operations and Credit teams regarding customer cases.

Compliance
- Follow RBI Fair Practices Code and internal collection guidelines.
- Ensure ethical collection practices without harassment or misrepresentation.
- Maintain confidentiality of customer information.
- Report any fraudulent or suspicious customer activities.

Performance Management
- Achieve assigned daily and monthly collection targets.
- Maintain low overdue percentages.
- Improve repayment rates within assigned customer portfolios.
- Contribute towards reducing Non-Performing Assets (NPA) and write-offs.

📌 Collection Manager (Pune)
🏢 Mayur Deep Ornaments
📍 Pune