Experience: 1 years of hands-on experience in IT Support, Desktop Support, or Helpdesk.

Key Responsibilities:
- Provide end-user technical support for laptops, desktops, printers, scanners, and other IT peripherals.
- Install, configure, troubleshoot, and maintain Windows 10/11 operating systems.
- Configure and support Microsoft 365 applications, including Outlook.
- Troubleshoot hardware and software issues and ensure timely resolution of user tickets.
- Provide basic network troubleshooting (LAN, Wi-Fi, TCP/IP, VPN connectivity).
- Manage IT assets, maintain inventory records, and assist with asset allocation and recovery.
- Support onboarding and offboarding activities, including system setup and user account configuration.
- Provide first-level support for CCTV systems, biometric attendance devices, meeting room equipment, and audio/video systems.
- Maintain IT documentation, service reports, and standard operating procedures.
- Ensure adherence to IT security policies and best practices.

Required Skills:
- Valuable knowledge of Windows 10/11 installation, configuration,



and troubleshooting.
- Experience in desktop/laptop hardware diagnostics and troubleshooting.
- Printer installation, configuration, and troubleshooting.
- Basic networking knowledge (LAN, Wi-Fi, TCP/IP, DNS, DHCP).
- Hands-on experience with Microsoft 365 and Outlook support.
- Knowledge of IT asset management and inventory processes.
- Basic understanding of CCTV systems and biometric devices.
- Strong communication, troubleshooting, and customer service skills.
- Ability to prioritize multiple support requests and work effectively under pressure.

Shift Requirement:
- Candidate should be flexible to work in rotational shifts based on business requirements.
- Should be available to work on Saturdays, Sundays, and public holidays as per the approved shift roster.
- Must be willing to provide on-site support during business-critical activities, company events, and emergency situations whenever re

📌 Executive IT (Okhla)
🏢 Bada Business Private
📍 Okhla