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Job Introduction
The Premier Service Manager (PSM) role is a pivotal position within the International Wealth and Premier Banking (IWPB) branch network. IWPB is executing a multiyear growth strategy, pivoted on positioning as a global bank, committed to the long-term India growth story, and bringing to India its full scale of global capabilities. The business is poised for growth and is currently adding 20 more branches in phases to its existing fleet of 26 branches. This role is customer-facing, primarily servicing walk-in customers and managing their requirements to ensure satisfaction. The Premier proposition is a strategic priority for HSBC, and this role supports the Premier Relationship Managers (PRMs)



in achieving their objectives by enhancing client-facing time and providing outstanding customer experiences.
Principal Responsibilities
Provide high-quality support to a team of Premier Relationship Managers (PRMs) to achieve income plans through acquisition, cross-sales, retention, and growth.
Act as the first point of contact for clients in the absence of PRMs, ensuring seamless service and relationship management.
Build extensive knowledge of HSBC systems and procedures to effectively handle client needs and improve process efficiencies.
Proactively identify opportunities to enhance customer service and process efficiencies.
Ensure clients consistently receive professional, premium service that exceeds expectations.
Maintain high standards of control and operational practices in line with HSBC’s expectations.
Enhance customer confidence in HSBC’s Global Premier proposition through systematic and regular communication.
Attain key

📌 Universal Banker (Mumbai)
🏢 HSBC
📍 Mumbai