ROLE SUMMARY

As a Back Office Operations Analyst (Band 1), you will support the accurate and
timely execution of core operational processes within your functional area
(e.g., Claims, Eligibility, Admin, Customer Service Support, Client Setup).

You will focus on processing tasks, following established procedures, ensuring
accuracy, and contributing to smooth workflow delivery. This role is essential
to maintaining service quality, customer satisfaction, and operational
consistency.

You will work closely with colleagues, team leads, and supervisors to ensure
work is completed to expected standards, escalating issues when needed and
contributing to a positive, team‑focused environment.

KEY RESPONSIBILITIES

Operational Processing

* Complete daily operational tasks in line with SOPs and business rules (e.g.,
claim intake, eligibility updates, admin processing, document handling, data
entry).
* Follow defined workflows accurately to meet quality and productivity targets.
* Process cases independently and escalate exceptions or unclear scenarios to
senior team members or supervisors.




* Maintain up‑to‑date knowledge of required tools, systems, and procedures for
your function.

Quality, Accuracy & Compliance

* Ensure all work meets accuracy and quality requirements.
* Follow all compliance, regulatory, audit, and data‑protection standards.
* Flag errors, inconsistencies, or potential risks to your team lead early.
* Support quality checks when assigned.

Process Adherence & Improvement Awareness

* Follow standard procedures closely and identify when something does not match
expected processes.
* Suggest small improvements or highlight recurring issues to support
continuous improvement.
* Adopt recent processes or changes quickly and consistently.

Team Support & Collaboration

* Work effectively with peers and contribute to a supportive team culture.
* Share basic knowledge or tips with newer colleagues when needed.
* Seek guidance from senior analysts/SME/SV for compl

📌 Administrative Assistant Representative (Bengaluru)
🏢 Cigna Healthcare
📍 Bengaluru