Xylem is a Fortune 500 global water solutions company dedicated to advancing
sustainable impact and empowering the people who make water work every day. As a
leading water technology company with 23,000 employees operating in over 150
countries, Xylem is at the forefront of addressing the world's most critical
water challenges. We invite passionate individuals to join our team, dedicated
to exceeding customer expectations through innovative and sustainable solutions.

Job Summary:
The Technician in IT Service Delivery is a vital role focused on the operational
aspects of IT services within an organization. This position entails the
hands-on management of IT service requests, including installation,
configuration, and troubleshooting of hardware and software. The technician
ensures optimal system performance, provides user support, and maintains
accurate service documentation. With a commitment to service excellence, this
role is essential for ensuring that IT services are delivered effectively and
efficiently, aligning with business needs and enhancing user experience.

Responsibilities:





Technical Support:
• Provide technical support to customers via phone, email, or in person
• Troubleshoot and resolve hardware and software issues
• Install and configure new equipment and software
• Maintain and update existing systems
• Train users on current technology and software
Service Delivery Management:
• Manage service requests and ensure timely resolution
• Monitor service performance and identify areas for improvement
• Collaborate with other teams to implement service improvements
• Develop and maintain service level agreements (SLAs)
Customer Relationship Management:
• Build and maintain relationships with customers
• Understand customer needs and provide solutions
• Gather feedback and address any concerns or issues
• Communicate service updates and changes to customers
Documentation and Reporting:
• Document all service requests and resolutions
• Maintain accurate inve

📌 IT Service Delivery Engineer (Bengaluru)
🏢 Xylem
📍 Bengaluru