Overview
170+ Years Strong. Industry Leader. Global Impact.At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.
Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts.
The Operations Manager (OM) leads day-to-day operations for the CS India email team within the Business Assurance Centre (BAC). This role manages a team of 6+ supervisors and 24+ associates who process approximately 4,000 emails weekly across three shifts (24/7 coverage). The OM drives operational excellence through active coaching, consistent communication of expectations, and direct accountability for team performance against service level agreements and quality standards.




This is a contact centre operations leadership role — managing email volume, response quality, staffing compliance, and supervisor development with the same discipline and metrics rigor applied to voice-based contact centers.
This role requires an active leader — someone who takes control of operational outcomes, drives accountability, and leads from the front. Passive management and reactive decision-making do not fit this setting. The CS India team operates within Corporate Security, handling sensitive security and safety inquiries including medical emergencies, threats of harm, employee well-being concerns, and facility incidents. While deep security expertise is not required, familiarity with security operations and the judgment required to triage sensitive situations is a strong advantage.
Responsibilities
Represent Pinkerton’s core values of integrity, vigilance, and excellence.
Actively coach supervisors on leade

📌 Operations Manager, Customer Service (India)
🏢 Pinkerton
📍 India